FAQS

Frequently Asked Questions

1. What is Ellora?

Ellora is an online kids’ clothing store offering stylish, comfortable, and everyday outfits for children in the United States.

2. What products do you sell?

We offer kids’ clothing designed for daily wear, playtime, family outings, casual occasions, and special moments.

3. Where do you ship?

We currently ship orders within the United States.

4. How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

5. How long does delivery take?

Estimated delivery time is 5–8 business days after your order has been processed.

6. Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking details, if available.

7. Can I change or cancel my order?

Please contact us as soon as possible at info@ellora.shop. We will do our best to help, but changes or cancellations may not be possible once an order has been processed or shipped.

8. What if I entered the wrong shipping address?

Please email us immediately at info@ellora.shop with your order number and correct shipping address. We will try to update it before shipment.

9. What should I do if my order is delayed?

Delivery delays may happen due to carrier issues, holidays, weather, or high shipping volume. If your order is delayed, please contact us at info@ellora.shop.

10. What if I receive a damaged or incorrect item?

Please contact us at info@ellora.shop with your order number and clear photos of the item and packaging. We will review the issue and assist you.

11. Do you accept returns?

Returns are handled according to our Return Policy. Please visit our Return Policy page for full details about eligibility, conditions, and timeframes.